Helpful Tips

Facts you should know

  • No law requires you to get more than one estimate.
  • You are not obligated to use any particular shop to obtain repairs.
    You choose the shop AND authorize the repairs.
  • You do not have to accept insurance companies appraisal of the damage. See the “appraisal clause” in your policy to resolve differences.
  • You are responsible for the cost of all repairs. Financial arrangement must  be completed before vehicle can be released.
  • Our people are professionally trained craftsmen who will do a quality job of restoring your vehicle at a fair price.

Standard Collision Repair Payment Policy

This Standard Collision Repair Payment Policy is necessary because of (1) Delays in securing payment from insurance companies where personal injury, liability, or possible legal action are involved. (2) To comply with mechanics lien laws, and (3) To insure an understanding on the part of our customers concerning responsibility for payment.


A. This vehicle is being repaired for YOU as OWNER. You are responsible for payment for repairs. If you do not intend to pay the bill with your check or other form of payment please make certain you have insurance company releases signed and returned to the proper insurance company, so they can deliver their check to you in time to get your vehicle.

B. If a lienholder is named on the insurance company check, you must make arrangements to secure the lienholder’s endorsement.

C. In the event your insurance company makes a supplemental allowance for items not included in their initial settlement check, you may be required to supply your check or other form of payment for the additional amount and obtain reimbursement from the paying insurance company.

D. In addition to the amount of damage paid for by the insurance company you are responsible for payment of the deductible in the amount dictated by your insurance policy.

E. BEFORE the vehicle will be released to you, all repair bills must be paid by either your check or other form of payment or insurance company check OR you must have proper insurance company releases.

Other important info

  • Your car is one of the largest investments you are likely to make. Preserve its value and your safety by having it repaired professionally.
  • Never drive a car that could be unsafe because of damages.
  • Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
  • There is no law requiring you to obtain more than one estimate or appraisal.
  • You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.
  • Choose a shop that has UNIBODY repair equipment and certified (by I-CAR or ASE, for example) technicians.
  • Ask if the shop will be using genuine manufactured (OEM) replacement parts.
  • Ask if the shop offers a repair warranty.
  • Let us help you negotiate your claim with the insurance company.